Please log in to see this page
Zebrabingo FAQs
Account Related Questions
- Is creating an account free?
- When will I receive my welcome bonus?
- Can I have more than one account?
- I am having issues creating an account
- I have lost my username or password
- Will my personal information be kept secure?
- Receiving promotional emails and unsubscribing
- I want to close my account
Is creating an account free?
Creating an account is 100% free. There are no monthly fees or required deposit amounts. You decide if, when, and how much you want to play!
Now that we've got that out of the way, why not open a free account with us!
When will I receive my welcome bonus?
Any available welcome bonus will display in banners and your promotional page, and will typically require a qualifying deposit of at least £10. Once you've made a successful deposit, your welcome bonus will be available instantly! If for any reason your welcome package hasn't been credited within 30 minutes, please contact Customer Services.
Can I have more than one account?
It is not permitted to open more than one account at Zebra Bingo to prevent bonus abuse and unfair tournament advantages. We enforce this rule in several ways, including electronic verification.
Please use our forgot password tool if you have lost your username or password.
Please be aware that opening multiple accounts might void any withdrawal requests you make and might result in the closing of all of your accounts.
I am having issues creating an account
First, please make sure you are using the correct signup link. You'll be using the form on the left side of the page. Then, make sure you have filled out all the required fields.
Pressing the “Create account” button should take you to the next step of the process or alert you to what field is incorrect.
Please contact Customer Services if you are still having issues signing up with us.
I have lost my username or password.
Please use our forgot password tool to request your username and to reset your password.
Please contact Customer Services if this tool does not resolve the issue.
Will my personal information be kept secure?
To secure your information, we have put various measures in place. Your information is safely stored on a strictly secure network and can only be accessed by a small and select number of employees. If you need to access your personal data, you do this through a secure connection. When details are exchanged, a special coding system is used. The technology applied is regularly updated in order that we can continue guaranteeing the safety of your information and the reliability of our systems.
Please refer to our Privacy Policy for more information about your privacy.
Receiving promotional emails and unsubscribing
We regularly send email newsletters to our players. We take great care to only send newsletters out when we feel our players will appreciate their content. For example, newsletters might contain bonus offers, entries to tournaments or new game releases.
Please contact Customer Services if you are having issues receiving our newsletter.
If you wish to unsubscribe from our mailing list, you may use the 'unsubscribe' details that can be found at the bottom of every newsletter.
I want to close my account
If you feel like you just need to close your account for reasons that are not related to responsible gambling, click here to request an Account Closure. If you wish to self-exclude your account, then you can initiate this process via our responsible gambling page.
Deposits & Withdrawals
- What deposit methods can I use?
- Will my deposit be handled securely
- How will my withdrawal be processed?
- Do I need to send identification documents?
What deposit methods can I use?
You can deposit via various methods such as Debit Card, Pay by Bank via Trustly, ApplePay, and Google Pay. Please visit our payments page for more information on available methods.
Will my deposit be handled securely?
It is extremely important to us that our customers can rely on secure transactions within our casino. All deposit methods use a secure connection to ensure your safety. To further ensure your privacy and safety, we do not store (or even see) card numbers or bank account numbers when you deposit with us. You can deposit via various methods such as Debit Card, Pay by Bank via Trustly, ApplePay, and Google Pay. Please visit our payments page for more information on available methods.
How will my withdrawal be processed?
Withdrawals are returned to the source of funds. For example, if you deposit using a debit card, your withdrawal will be returned to the same card. If this is not possible, then we will send the funds to a verified bank account. Please visit our payments page for more information.
Do I need to send identification documents?
In accordance with British Gambling Commission requirements, we verify all new players to confirm their identity and ensure they are over 18. In the majority of cases, this can be done via an electronic check. If that’s not possible, ID documents may be required. We may also request further Know Your Customer (KYC) documentation if certain financial thresholds are exceeded.
Gameplay
- The games are not working
- Where can I find the game rules?
- I had an issue while playing a game
- I have a question about a specific game
The games are not working
Being unable to play can be caused by multiple reasons. Please check your browser is not blocking the games through an ad or pop-up blocker. If you are having difficulty, then please contact our live help service for instant assistance.
Where can I find the game rules?
Each game will have its own set of rules, accessible from an icon within the game panel itself.
I had an issue while playing a game
Try reloading the game first. Very often, this will get things working again, resolving your issue and allowing you to continue your game. If an issue occurred between placing a bet and receiving an outcome for the game, your balance is either restored, or the outcome is shown when opening the game.
Please feel free to contact Support if your issue has not been resolved automatically. Our team is here to get you back up and running as quickly as possible.
I have a question about a specific game
Most questions should be answered by the in-game 'Rules', which can be viewed by clicking the '?' symbol in the game. Please feel free to contact Customer Services for further assistance.
Bonuses & Bonus spins
- What are the basic bonus rules?
- How do I receive a bonus?
- What is a free bonus?
- How do I use bonus offers?
- What are Bonus Spins?
- How do I use Bonus Spins?
- Where can I find the terms and conditions
What are the basic bonus rules?
Please refer to our bonus terms page for full bonus details, rules and terms.
How do I receive a bonus?
At Zebra Bingo we just love giving away bonuses! Bonuses come in all sorts of shapes and sizes. You might find your next offers on your promotions page, plus we send out regular issues via email so do check your communication settings via your account to stay informed
What is a free bonus?
A bonus is a bonus that does not require any deposit to be redeemed. This is usually a fixed bonus amount. Bonuses might be awarded through our newsletters or promotions page. Please visit our bonus terms page for more information
How do I use bonus offers?
You'll always play with your regular balance by default. Deposit or free/bonus spin offers without any wagering attached will also credit to your cash balance by default, and will be withdrawable subject to site minimums. Please visit our bonuses page for more information.
What are Bonus Spins?
Bonus spins may be awarded through our newsletters, and are usually tied to a specific game. A bonus spin is the same as a bonus game round, usually meaning a bonus spin of the (video)slot reels.
How do I use Bonus Spins?
A bonus spins offer might be added to your account automatically or require you to opt in to activate. Once activated, all you need to do is open up the game that the bonus spins are for, after which you'll be prompted if you want to use your bonus spins automatically.
Where can I find the terms and conditions?
Our bonus terms and conditions can be found here . Our general terms and conditions can be found here
Trust & Security
- Can you guarantee that your games are fair?
- Are my details stored safely?
- What is your privacy policy?
- Are your deposit and withdrawal methods safe?
- Are there any hidden costs?
Can you guarantee that your games are fair?
Offering fair play is our most important philosophy. Our games are provided by industry-leading suppliers such as Playtech, Pragmatic Play, NetEnt, and so many more. In accordance with stringent British licensing requirements, all games are tested for fairness by a certified independent testing company before being released. This testing includes robust verification of the Return To Player (RTP) rates, which are displayed on our Payout Rates page. In other words, they are squeezed and squeezed to make sure they can go in our basket.
Are my details stored safely?
We take great care to store your personal details safely. Only a few selected staff members have access to these details. Also, we do not store any personal information when you deposit with us. For example, your debit card number is only known by your trusted payment provider.
What is your privacy policy?
Please visit our Privacy Policy page to learn more about our Privacy Policy.
Are your deposit and withdrawal methods safe?
It is important to us that our customers can rely on secure transactions within our casino. All deposit methods use a secure connection to ensure your safety.
To further ensure your privacy and safety, we do not store (or even see) card numbers or bank account numbers when you deposit with us.
Are there any hidden costs?
No, there are no secrets or hidden costs anywhere. You decide if you want to play, when you want to play, and how much you want to spend. Now, isn't it time you got stuck into the flesh of Zebra Bingo?
Trusted & Recognised Payment Methods
Lightning Fast Withdrawals
Around 99% of our withdrawals are processed instantly through our various payment options, allowing you to access your account money close to immediately.
Safe & Secure Transactions
We prioritise the security and convenience of our users by incorporating only the most trusted payment methods. Our selection includes well-established providers known for their reliability and stringent security measures.
Eligibility - 100 Big Bass Splash Spins Option
This Welcome Offer is available only to new players registering at Zebrabingo.com, aged 18 or over and resident in the UK.One Welcome Offer per player per brand.
A minimum first deposit of £10 and a minimum of £10 staked on slot games are required to qualify.
The offer cannot be applied retrospectively if declined during registration or deposit.
Qualifying Requirements
To receive the 100 Free Spins, players must:Make a first deposit of at least £10, and
Stake at least £10 of real-money balance on eligible slot games.
Stakes on the following do not count toward qualification:
Table games (e.g., Roulette, Blackjack, Baccarat)
Live Casino (including table games and game shows)
Slingo
Video Poker and Virtual Card games
Instant Win games
Spins Crediting and Expiry
Upon completion of the qualifying deposit and £10 stake, 100 Free Spins will be credited automatically.
Free Spins are awarded on Big Bass Splash, valued at £0.10 per spin.
Free Spins must be used within 48 hours of being credited. Unused Free Spins will expire.
Winnings & Withdrawals
No wagering requirements apply to Free Spins.
All winnings from the Free Spins are paid as withdrawable cash.
Standard minimum withdrawal limits apply.
Deposited funds and winnings from deposited funds remain fully withdrawable at any time.
Fair Use & Restrictions
To ensure offer integrity, the following activities are prohibited:
Creating multiple accounts to claim the offer.
Using a payment method not registered in the player’s own name.
Attempting to qualify for the promotion through fraudulent or automated play.
Where such activity is reasonably suspected, bonus benefits and associated winnings may be withheld or removed.
Eligibility - 100 Bingo Tickets Option
This Welcome Offer is available to new players aged 18 registering at Zebrabingo.com.One offer per player.
A minimum first deposit of £10 and £10 real-money spend on Bingo games is required to qualify.
The offer cannot be applied retrospectively if declined during registration or deposit.
Qualifying Requirements
To receive the 100 Free Bingo Tickets, players must:Make their first deposit of at least £10, and
Spend at least £10 in cash stakes on eligible Bingo games.
Stakes on non-Bingo games do not count toward qualification.
Ticket Crediting and Expiry
100 Free Bingo Tickets will be credited automatically once the qualifying spend is completed.
Tickets can be used in any bingo room displaying the purple “FT” icon.
Tickets can be used to purchase bingo tickets priced up to £0.10 each.
Free Tickets cannot be used in the following rooms: Cash Cubes, Clover Rollover Bingo, and Bouncy Balls Bingo
Tickets expire 48 hours after being credited. Unused tickets are removed.
Winnings & Withdrawals
No wagering requirements apply to winnings from Free Bingo Tickets.
All winnings from the Free Bingo Tickets are paid as withdrawable cash.
Real-money deposits and winnings from real-money play remain withdrawable at all times, subject only to standard minimum withdrawal limits.
Fair Use & Restrictions
To ensure offer integrity, the following activities are prohibited:
Creating multiple accounts to claim the offer.
Using a payment method not registered in the player’s own name.
Attempting to qualify for the promotion through fraudulent or automated play.
Where such activity is reasonably suspected, bonus benefits and associated winnings may be withheld or removed.
General
Zebrabingo.com General Terms & Conditions and Bonus Terms apply.
Zebrabingo.com may amend or withdraw this promotion if required for legal or regulatory reasons.
Please play responsibly. Visit BeGambleAware.org for support.
General Bonus Terms apply
General Terms and Conditions apply