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Zebrabingo FAQs

Account Related Questions

Index:
- Is creating an account free?
- When will I receive my welcome bonus?
- Can I have more than one account?
- I am having issues creating an account
- I have lost my username or password
- Will my personal information be kept secure?
- Receiving promotional emails and unsubscribing
- I want to close my account

Is creating an account free?
Creating an account is 100% free. There are no monthly fees or required deposit amounts. You decide if, when, and how much you want to play!

Now that we've got that out of the way, why not open a free account with us!

When will I receive my welcome bonus?
Any available welcome bonus will display in banners and your promotional page, and will typically require a qualifying deposit of at least £10. Once you've made a successful deposit, your welcome bonus will be available instantly! If for any reason your welcome package hasn't been credited within 30 minutes, please contact Customer Services.

Can I have more than one account?
It is not permitted to open more than one account at Zebra Bingo to prevent bonus abuse and unfair tournament advantages. We enforce this rule in several ways, including electronic verification.

Please use our forgot password tool if you have lost your username or password.

Please be aware that opening multiple accounts might void any withdrawal requests you make and might result in the closing of all of your accounts.

I am having issues creating an account
First, please make sure you are using the correct signup link. You'll be using the form on the left side of the page. Then, make sure you have filled out all the required fields.

Pressing the “Create account” button should take you to the next step of the process or alert you to what field is incorrect.

Please contact Customer Services if you are still having issues signing up with us.

I have lost my username or password.
Please use our forgot password tool to request your username and to reset your password.

Please contact Customer Services if this tool does not resolve the issue.

Will my personal information be kept secure?
To secure your information, we have put various measures in place. Your information is safely stored on a strictly secure network and can only be accessed by a small and select number of employees. If you need to access your personal data, you do this through a secure connection. When details are exchanged, a special coding system is used. The technology applied is regularly updated in order that we can continue guaranteeing the safety of your information and the reliability of our systems.

Please refer to our Privacy Policy for more information about your privacy.

Receiving promotional emails and unsubscribing
We regularly send email newsletters to our players. We take great care to only send newsletters out when we feel our players will appreciate their content. For example, newsletters might contain bonus offers, entries to tournaments or new game releases.

Please contact Customer Services if you are having issues receiving our newsletter.

If you wish to unsubscribe from our mailing list, you may use the 'unsubscribe' details that can be found at the bottom of every newsletter.

I want to close my account
If you feel like you just need to close your account for reasons that are not related to responsible gambling, click here to request an Account Closure. If you wish to self-exclude your account, then you can initiate this process via our responsible gambling page.

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Financial Limits FAQ

Index:
- What are Financial Limits?
- What is a Deposit Limit?
- What is a Net Limit?
- What is the difference between a Deposit Limit and a Net Limit?
- What fixed periods can I choose?
- What does a fixed period mean?
- What happens if I set a limit part-way through a period?
- Why is my existing limit now called a Net Limit?
- How is my existing Net Limit changing?
- Will my existing limit amount change?
- Will my limit reset when the change is introduced?
- Can I set both a Deposit Limit and a Net Limit?
- What happens if I have limits for different periods?
- What happens if I have both a Deposit Limit and a Net Limit?
- What happens when I reach a limit?
- When does a new Financial Limit take effect?
- Can I reduce my Financial Limit?
- Can I increase my Financial Limit?
- Can I remove a Financial Limit?
- How can I set or review a Financial Limit?
- Will I be reminded to review my Financial Limits?
- Do Financial Limits apply to my other accounts?

What are Financial Limits?
Financial Limits are tools that can help you control how much money you deposit into your account. We offer two types: Deposit Limit Net Limit You can set either type or both. You can also set limits for more than one period..

What is a Deposit Limit?
A Deposit Limit caps the total amount of money you can deposit into your account during a fixed period. Withdrawals do not reduce the amount used or increase the amount you can deposit. For example, if you set a £50 Deposit Limit and deposit £50 during the current fixed period, you will not be able to deposit again until that period resets. If you withdraw £25, you will still have no remaining Deposit Limit capacity.

What is a Net Limit?
A Net Limit caps the amount you deposit minus completed withdrawals made during the same fixed period. Completed withdrawals may therefore increase the amount you can deposit under your Net Limit. For example: Your Net Limit is £500. You deposit £600 during the current fixed period. You complete withdrawals totalling £200 during the same period. Your net amount used is £400. You have £100 remaining under your Net Limit. Any Deposit Limit or separate restriction on your account will still apply.

What is the difference between a Deposit Limit and a Net Limit?
A Deposit Limit counts the total amount deposited during the fixed period. Withdrawals do not affect it. A Net Limit is calculated by subtracting completed withdrawals from deposits made during the same fixed period. This means that a withdrawal may increase the amount available under a Net Limit, but it will not increase the amount available under a Deposit Limit.

What fixed periods can I choose?
You can set a Deposit Limit or Net Limit for: 24 hours One week One calendar month The fixed periods operate as follows: 24 hours: The limit operates in consecutive fixed 24-hour periods. Your exact start and reset times are displayed on your Financial Limits page. Weekly: The period runs from Monday to Sunday and resets at midnight at the start of each Monday. Monthly: The period runs from the first to the last day of each calendar month and resets at midnight at the start of the 1st of each month. Your Financial Limits page will show the applicable next reset date and time for each limit.

What does a fixed period mean?
A fixed period has a defined start and end point. All relevant transactions made during the period remain in the calculation until the whole period ends. Transactions do not drop out individually as they become 24 hours, 7 days or one month old. When the fixed period ends, the relevant totals reset together and a new fixed period begins.

What happens if I set a limit part-way through a period?
The current fixed period may already have started when you set your limit. Any applicable deposits already made during that fixed period will count towards a Deposit Limit. For a Net Limit, applicable deposits and completed withdrawals already made during the fixed period will be included in the calculation.

Why is my existing limit now called a Net Limit?
Limits that calculate deposits minus withdrawals will now be called Net Limits. The term Deposit Limit will only be used for a limit that caps the total amount deposited without subtracting withdrawals. Your existing limit amount will not change solely because it has been renamed.

How is my existing Net Limit changing?
Your current Net Limit will change from a rolling calculation to a fixed-period calculation. Previously, individual deposits and withdrawals stopped counting when they became older than the selected rolling period. Under the new fixed-period calculation, deposits and completed withdrawals remain in the calculation until the whole fixed period ends. The totals then reset together. Your Financial Limits page will show your current fixed period, amount used, amount remaining and next reset time.

Will my existing limit amount change?
No. Your existing limit amount will not change solely because the limit is being renamed or moved to fixed periods. The amount shown as used or remaining may change because it will be calculated using the new fixed-period rules.

Will my limit reset when the change is introduced?
You will not automatically receive a completely fresh deposit allowance merely because the system is changing. Deposits and, for a Net Limit, completed withdrawals made during the applicable current fixed period will be included in the calculation. Your Financial Limits page will show the amount used and remaining when the change takes effect.

Can I set both a Deposit Limit and a Net Limit?
Yes. You can set: A Deposit Limit. A Net Limit. Both types of limit. Different limits for 24 hours, one week and one calendar month. Every active limit will apply. A deposit will only be accepted if it is within all Financial Limits and other restrictions currently applying to your account.

What happens if I have limits for different periods?
The most restrictive limit will always apply. For example, if you have a £10 Deposit Limit for 24 hours and a £100 weekly Deposit Limit, you can deposit no more than £10 during each 24-hour period. This means the maximum you could deposit over the weekly period would be £70. If the remaining amount under another limit is lower, that lower amount will apply.

What happens if I have both a Deposit Limit and a Net Limit?
Both limits will remain active. Before accepting a deposit, we will check the amount against your Deposit Limit, Net Limit and any other restriction applying to your account. The deposit will only be accepted if it is within every applicable limit. For example, a withdrawal may restore capacity under your Net Limit, but it will not restore capacity under your Deposit Limit.

What happens when I reach a limit?
You will not be able to make a deposit if it would cause you to exceed any active Financial Limit. Your Financial Limits page will show: Which limits are active. How much of each limit you have used. How much remains available. The current fixed period. When each period will reset. Customer Support cannot override a customer-set Financial Limit.

When does a new Financial Limit take effect?
When you set a new Financial Limit, we will tell you when it comes into effect. Your confirmation screen will show the relevant fixed-period start, end and next reset date and time. Deposits and completed withdrawals already made during the current period may be included in the amount used.

Can I reduce my Financial Limit?
Yes. A reduction will normally take effect immediately. If you have already used more than the new lower limit, you will not be able to make another deposit until sufficient capacity becomes available after the relevant fixed period resets.

Can I increase my Financial Limit?
You can request an increase, but it will not take effect immediately. After making your request: A cooling-off period of at least 24 hours will apply. Your existing lower limit will remain active. After the cooling-off period, you must return and confirm that you still want the increase. The increase will only take effect after you have confirmed it. The increase will not be applied automatically if you do not return to confirm it.

Can I remove a Financial Limit?
A request to remove a Financial Limit is treated in the same way as an increase. A cooling-off period of at least 24 hours will apply, and you must return and confirm the removal before it takes effect. Your existing limit will remain active until the process is completed.

How can I set or review a Financial Limit?
You can access your Financial Limits through: The Financial Limits link on our homepage. The Responsible Gambling section of your account. Our deposit pages. You can enter an amount appropriate to your personal circumstances. We will not choose or suggest an amount for you.

Will I be reminded to review my Financial Limits?
We will periodically prompt you to review your account and transaction information and consider whether your Financial Limits remain appropriate. You can also choose to receive more frequent reminders through your account settings.

Do Financial Limits apply to my other accounts?
Customer-set Financial Limits applied through this page only apply to your Zebrabingo account and do not automatically apply to other websites operated by Solaya Group Limited. Separate restrictions applied by us for safer gambling or regulatory reasons may apply across other accounts linked to you and cannot be changed through the Financial Limits page. To request customer-set limits across all your Solaya Group Limited accounts, or for further help, contact Customer Support through Live Chat or at [email protected]. Financial Limits should be set at a level appropriate to your personal financial circumstances. Only gamble with money you can afford to lose.

Trusted & Recognised Payment Methods

Lightning Fast Withdrawals

Around 99% of our withdrawals are processed instantly through our various payment options, allowing you to access your account money close to immediately.

Safe & Secure Transactions

We prioritise the security and convenience of our users by incorporating only the most trusted payment methods. Our selection includes well-established providers known for their reliability and stringent security measures.

Welcome Offer Terms & Conditions

Eligibility - 100 Big Bass Splash Spins Option

This Welcome Offer is available only to new players registering at Zebrabingo.com, aged 18 or over and resident in the UK.
One Welcome Offer per player per brand.
A minimum first deposit of £10 and a minimum of £10 staked on slot games are required to qualify.
The offer cannot be applied retrospectively if declined during registration or deposit.

Qualifying Requirements

To receive the 100 Free Spins, players must:
Make a first deposit of at least £10, and
Stake at least £10 of real-money balance on eligible slot games.
Stakes on the following do not count toward qualification:
Table games (e.g., Roulette, Blackjack, Baccarat)
Live Casino (including table games and game shows)
Slingo
Video Poker and Virtual Card games
Instant Win games

Spins Crediting and Expiry

Upon completion of the qualifying deposit and £10 stake, 100 Free Spins will be credited automatically.
Free Spins are awarded on Big Bass Splash, valued at £0.10 per spin.
Free Spins must be used within 48 hours of being credited. Unused Free Spins will expire.

Winnings & Withdrawals

No wagering requirements apply to Free Spins.
All winnings from the Free Spins are paid as withdrawable cash.
Standard minimum withdrawal limits apply.
Deposited funds and winnings from deposited funds remain fully withdrawable at any time.

Fair Use & Restrictions

To ensure offer integrity, the following activities are prohibited:
Creating multiple accounts to claim the offer.
Using a payment method not registered in the player’s own name.
Attempting to qualify for the promotion through fraudulent or automated play.
Where such activity is reasonably suspected, bonus benefits and associated winnings may be withheld or removed.

Eligibility - 100 Bingo Tickets Option

This Welcome Offer is available to new players aged 18 registering at Zebrabingo.com.
One offer per player.
A minimum first deposit of £10 and £10 real-money spend on Bingo games is required to qualify.
The offer cannot be applied retrospectively if declined during registration or deposit.

Qualifying Requirements

To receive the 100 Free Bingo Tickets, players must:
Make their first deposit of at least £10, and
Spend at least £10 in cash stakes on eligible Bingo games.
Stakes on non-Bingo games do not count toward qualification.

Ticket Crediting and Expiry

100 Free Bingo Tickets will be credited automatically once the qualifying spend is completed.
Tickets can be used in any bingo room displaying the purple “FT” icon.
Tickets can be used to purchase bingo tickets priced up to £0.10 each.
Free Tickets cannot be used in the following rooms: Cash Cubes, Clover Rollover Bingo, and Bouncy Balls Bingo
Tickets expire 48 hours after being credited. Unused tickets are removed.

Winnings & Withdrawals

No wagering requirements apply to winnings from Free Bingo Tickets.
All winnings from the Free Bingo Tickets are paid as withdrawable cash.
Real-money deposits and winnings from real-money play remain withdrawable at all times, subject only to standard minimum withdrawal limits.

Fair Use & Restrictions

General

Zebrabingo.com General Terms & Conditions and Bonus Terms apply.
Zebrabingo.com may amend or withdraw this promotion if required for legal or regulatory reasons.
Please play responsibly. Visit BeGambleAware.org for support.

General Bonus Terms apply

General Terms and Conditions apply

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Zebrabingo FAQs

Account Related Questions

Deposits & Withdrawals

Gameplay

Bonuses & Bonus spins

Trust & Security

Financial Limits FAQ

Trusted & Recognised Payment Methods

Lightning Fast Withdrawals

Safe & Secure Transactions

Eligibility - 100 Big Bass Splash Spins Option

Qualifying Requirements

Spins Crediting and Expiry

Winnings & Withdrawals

Fair Use & Restrictions

Eligibility - 100 Bingo Tickets Option

Qualifying Requirements

Ticket Crediting and Expiry

Winnings & Withdrawals

Fair Use & Restrictions

General

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Find the Hottest Providers!

Zebrabingo FAQs

Account Related Questions

Deposits & Withdrawals

Gameplay

Bonuses & Bonus spins

Trust & Security

Financial Limits FAQ

Trusted & Recognised Payment Methods

Lightning Fast Withdrawals

Safe & Secure Transactions

Eligibility - 100 Big Bass Splash Spins Option

Qualifying Requirements

Spins Crediting and Expiry

Winnings & Withdrawals

Fair Use & Restrictions

Eligibility - 100 Bingo Tickets Option

Qualifying Requirements

Ticket Crediting and Expiry

Winnings & Withdrawals

Fair Use & Restrictions

General

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